Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

We hope this Frequently Asked Questions section of our website is useful and answer any questions that you may have, don't forget we are always here to help you.

 

 

 

 

 

 

 

 

 

 

 

 

Delivery

 

Q:  I'm in the UK, do you offer a next day delivery service?

A:  Yes we do, please ensure you order before 11:00am for next day Royal Mail delivery, the option to add the express delivery service can be added at the checkout section.

Q:  Do you post to my country? And if so how much is the postage charge?

A:  Yes, we post worldwide, to see the postage charges for your country please click here

Q:  If i were to buy more than 1 item do you charge more postage?

A:  No, the postage charge is a fixed charge, so feel free to add multiple items without additional postage charges.

Q:  How long will i have to wait to receive my item?

A:  For UK Customers the average delivery timescale is 3-5 Working Days, for International customers the delivery timescale varies, we post via Royal Mail who have an estimated delivery timescale, to see this estimated timescale please click here

 

Privacy

 

Q:  Do you see my Credit/Debit card details?

A:  No, never, this information is processed by Paypal and is hidden from us.

Q:  Do you use cookies on your website?

A:  Yes, like most websites we use cookies to enhance our site for all visitors, for further information regarding the use of cookies please see our Privacy Policy

Q:  Do you pass on my details to any other companies or third parties?

A:  No, we will never pass on any of your details to any other companies or third parties.

 

Products

 

Q:  When i look at a product it say's Sold Out, when will you be adding more stock?

A:  We are adding more stock all of the time, this includes new products being added to the website and replenishing sold out stock.  To be notified of when an item is available to purchase again please click the option for Notify Availability.

Q:  What condition are your products?

A:  Most of our products that we have for sale are in Used condition, so please expect some cosmetic wear and tear as associated with a used item, if you see the badge NEW_Button then this product is new, but the outer packaging if applicable may have cosmetic wear and tear.

Q:  I see you Guarantee to match any price, is that true? What about online auction sites?

A:  Yes, if see the same product in the same condition on a UK site cheaper, tell us and we will match that price, this also includes a fixed price format on the online auction sites.

Q:  Do you offer a warranty?

A:  No we do not offer a warranty as most of our items are Used, however we do offer a full 30 day money back guarantee for complete peace of mind.

Q:  I wish to purchase large quantity amounts from you, do you offer some discount?

A:  Providing we have the stock levels available we will always look at discounting large quantity orders, please contact us for further information.